Refund and Returns

1. Return window

You can request a return within 30 days of receiving your order. The 30 days run from the delivery date recorded by the carrier, not from the date you placed the order.

Requests made after that window cannot be accepted as a standard return. If you are close to the deadline, email us and we will confirm where you stand before you send anything back.

2. Eligibility

To be accepted, an item must come back to us in a resaleable condition:

• Unused and in the same condition you received it.
• Complete, with all parts, accessories and fittings included.
• In its original packaging, with any tags still attached.
• Accompanied by proof of purchase, such as your order number.

3. How to start a return

Returns are handled by our team so that we can check the details with you first. Please do not send an item back before we have confirmed the return.

• Email us with your order number and the item you would like to return.
• Tell us briefly why you are returning it, and include a photograph if it arrived damaged or faulty.
• We confirm whether the return is approved and send you the return address and any instructions.
• Pack the item securely and post it to the address we provide, keeping your proof of postage.
• Once the item reaches us and passes inspection, we issue your refund.

4. Return shipping costs

Unless an item arrived damaged, faulty or incorrect, the cost of returning it is yours to cover. We recommend a tracked service, because we are unable to refund an item that does not reach us.

Where a return is needed because of an error on our part, we will cover reasonable return shipping. Tell us before you send anything back and we will explain how the cost is handled.

5. Refunds

Refunds are issued to the original payment method once the returned item reaches us and passes inspection. We do not offer store credit in place of a refund unless you specifically ask for it.

Please allow 5–10 business days for the refund to appear after we confirm it has been processed. Banks and card providers can add further time of their own, which is outside our control.

Original delivery charges are refunded only where the whole order is returned because of an error on our part.

6. Exchanges

If you would like a different size, colour or product, the quickest route is to return the original item for a refund and place a new order. That way your replacement is not held up by the return in transit.

If a replacement is essential before your return reaches us, contact us and we will see what is possible, subject to stock.

7. Faulty, damaged or incorrect items

If something arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with your order number and a photograph. We will arrange a replacement, a repair where appropriate, or a full refund including delivery costs.

Please do not attempt to repair or modify a faulty item yourself, particularly resistance bands and weighted equipment, as this affects what we are able to do next.

8. Items we cannot accept

The following cannot be accepted as a standard return:

• Items returned after the 30-day window without prior agreement.
• Used items, including mats and equipment showing signs of use.
• Items missing parts, accessories or their original packaging.
• Items damaged through misuse, or through use outside their stated limits.
• Personalised or made-to-order items, unless they arrive faulty.

9. Your consumer rights

This policy sits alongside your statutory rights and nothing in it limits or replaces them. If you believe an item is faulty or not as described, you may be entitled to a repair, a replacement or a refund regardless of the 30-day window.

Where local consumer law gives you stronger rights than this policy, those rights apply.

10. Contact us

For any question about a return, a refund, or an item you are unsure about, email us with your order number and we will reply as soon as we can.