Shipping & delivery

1. Where we deliver

We ship to customers worldwide. Orders leave our fulfilment partner and travel with international carriers, so the services and the timings available to you depend on your destination country.

A small number of destinations cannot be served, either because no reliable carrier route exists or because local import rules make delivery impractical. If your country is not offered at checkout, email us and we will confirm whether we can reach you.

• Worldwide delivery — most countries are served, dispatched from our fulfilment partner.
• Remote and island destinations — usually serviceable, but allow extra transit time.
• Not available everywhere — destinations under trade restrictions, or without a carrier route we can use, cannot be served.

2. Order processing time

Orders are prepared on business days, Monday to Friday, excluding public holidays at our fulfilment centre. Once your payment is authorised you receive an order confirmation by email, followed by a dispatch confirmation when your parcel leaves the warehouse.

Orders placed at weekends or on public holidays begin processing on the next business day. If an item turns out to be unavailable after you order, we will contact you and refund that item in full.

Processing happens before your parcel begins its journey, so it is additional to the transit times in section 4.

3. Delivery options and costs

Two delivery services are offered at checkout. The exact price is worked out from your destination country and the weight of your parcel, and the final amount is shown before you pay. We do not add handling or packaging fees on top.

• Standard delivery — the most economical option, available to every destination we serve.
• Express delivery — a faster, fully tracked service, available to most destinations.
• Free standard delivery — offered above a qualifying order value that is set per destination. The amount that applies to your country is shown at checkout.

4. Delivery estimates

Transit time runs from the day your parcel is dispatched, not the day you place the order. At checkout you will see an estimated arrival window calculated for your own address.

As a general guide, standard delivery typically arrives within:

• United States — 3 to 6 business days.
• Canada, the United Kingdom, Europe and major Asia-Pacific markets — 5 to 10 business days.
• Other international destinations — 8 to 18 business days.
• Express delivery — 2 to 5 business days, depending on destination.

5. Tracking your order

Every dispatched order receives a tracking link by email. Tracking can take up to 24 hours to show its first scan, because the carrier needs to receive and process the parcel before the number becomes active.

On international orders the tracking record sometimes pauses while the parcel passes between the outbound carrier and your local postal service. If nothing has moved for several days, tell us and we will chase it.

You can also review your order history at any time from the My account page.

6. Duties, taxes and customs

Where we are required to collect tax on your order, it is calculated and shown at checkout before you pay.

Import duties, sales taxes and customs clearance charges are set by your own country and are not included in our prices or delivery charges. Where they apply, they are the responsibility of the recipient.

• Import duty — charged by your country on goods above a value threshold.
• Import tax — such as VAT or sales tax collected when the parcel enters the country.
• Carrier handling fee — some carriers charge for completing customs paperwork.

7. Address accuracy

Please check your delivery address carefully before confirming an order, and include any apartment, unit or building details. International addresses should be written in the format your local postal service expects, including the postcode.

We can only change an address while the order is still being prepared, so contact us as soon as possible if something needs correcting.

If a parcel is returned to us because an address was incomplete or incorrect, we will contact you to arrange redelivery. Additional delivery charges may apply, and original shipping costs are not refundable in that situation.

8. Lost, delayed or damaged parcels

If tracking has not moved for several days, or your parcel arrives damaged, contact us with your order number and a photograph where relevant. We will open a case with the carrier and keep you updated.

Parcels held in customs for longer than expected are outside our control, but tell us and we will follow the case up with the carrier on your behalf.

Please report a damaged delivery as soon as possible after it arrives, and keep the packaging until the case is resolved.

9. Bulky and heavy items

Some of our equipment, including dumbbells, weighted sets and larger mats, is heavy or bulky. These items may travel in a separate parcel from the rest of your order and can be delivered on a different day.

Weight and size limits vary between carriers and countries, so a few heavier items may not be available to every international destination. If that affects your order it will be flagged at checkout, or we will contact you after you order.

If part of your order arrives before the rest, tracking will normally show a second parcel on the way. If it does not, email us and we will check.

10. Questions about your delivery

For anything not covered here, including a specific destination, a bulk order or a delivery that needs special handling, send your order number and your question to us and our team will help.