Privacy Policy

What we collect

Account, order, delivery, support and device information needed to run the store and serve customers.

How we use it

To process orders, prevent fraud, provide support, improve the site and send updates where permitted.

Your choices

Access, correct, delete, restrict or object to certain uses, and opt out of marketing at any time.

1. Overview

This Privacy Policy explains how VVZIO ("we", "us" or "our") collects, uses and protects personal information when you visit our website, contact us, create an account or place an order. It applies to information collected through this website and related customer communications.

By using the website, you acknowledge the practices described in this policy. If you do not agree with this policy, please do not use the website or provide personal information to us.

2. Information we collect

We collect information in the following ways:

• Information you provide
  Your name, email address, phone number, billing or shipping address, account details, order information and messages you send to us.
• Order and payment information
  The products you order, order value, delivery details and payment status. Payment card details are normally handled directly by our payment providers and are not stored by us.
• Information collected automatically
  IP address, browser and device type, pages viewed, referring pages, approximate location and cookie or similar identifiers.
• Communications and feedback
  Support requests, returns or warranty enquiries, reviews, survey responses and your marketing preferences.

3. How we use information

We use personal information to:

• Orders and service
  Process and fulfil orders, payments, deliveries, returns and warranty requests.
• Customer support
  Respond to questions, provide support and send order-related updates.
• Website and product improvement
  Operate, maintain and improve our website, products and customer experience.
• Security and fraud prevention
  Prevent fraud, misuse and security incidents, and verify transactions where needed.
• Marketing
  Send marketing communications where permitted by law, with an option to opt out at any time.
• Legal obligations
  Meet legal, tax, accounting and regulatory obligations.

Where required by law, we rely on a valid legal basis such as performing a contract, complying with a legal obligation, protecting legitimate interests or obtaining your consent.

4. Cookies and analytics

We may use cookies and similar technologies to keep the website working, remember preferences, measure site performance, understand how visitors use our pages and improve our services. Some cookies are necessary for checkout, security and basic site functions. Others are used for analytics or marketing.

You can manage or disable cookies through your browser settings. Blocking certain cookies may affect website features, including account or checkout functions. Where required, we will request consent before using non-essential cookies.

5. Sharing information

We may share personal information with service providers that help us operate the business, including hosting, payment processing, order fulfilment, delivery, email, customer support, analytics and fraud-prevention providers. These providers are expected to use information only for the services they perform for us.

We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a merger, acquisition, financing or sale of business assets. We do not sell personal information for money.

Our website may contain links to third-party websites. Their privacy practices are controlled by their own policies, and we encourage you to review them.

6. Retention and security

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including order records, customer support, fraud prevention, tax and legal requirements. When information is no longer needed, we delete it or anonymise it where possible.

We use reasonable administrative, technical and physical safeguards to protect personal information. However, no website or method of transmission is completely secure, so we cannot guarantee absolute security.

7. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to request a portable copy of your information, withdraw consent or opt out of marketing communications.

To make a request, contact us using the details below. We may need to verify your identity before completing a request. You may also have the right to contact your local data protection authority.

8. International transfers

We may process information in countries other than the country where you live, including where our service providers operate. When required, we use appropriate safeguards for international transfers and take steps to protect personal information in accordance with applicable law.

9. Children's privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please contact us and we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The updated version will be posted on this page with a new "Last updated" date. Where required, we will provide additional notice of material changes.

11. Contact us

For privacy questions or requests, email us or use the contact details on our Contact page.